Paloma gets the comments and messages on your page from Instagram in realtime, down to the nanosecond. If a customer makes a claim request, and the item has quantity available when it comes in, they’ll win the claim.

Paloma’s app includes a realtime Claim Feed where you can monitor the claim winners as they come in, so you don’t need to worry about watching the comments.

To prevent unapproved putbacks, customers don’t have the option to remove Auction* items from their carts – only sellers are able to remove Auction items from a customer’s cart in Paloma.

*Auction items are items in Paloma that are claimed by commenting with the item's keyword. The other item type in Paloma is a Shop item, which customers can browse by commenting with the item's keyword, and add or remove from their cart anytime.

Yes! Customers can be blocked from claiming by adding their handles to the Block list in your Paloma Settings. Blocked customers can comment on your Lives and DM your page, but they won’t win any claims.

No, you do not need a website, Instagram Shop, or any other commerce platform to use Paloma. Paloma is it’s own ecommerce platform, but instead of working through a website, it provides the entire shopping experience in Instagram. You still get all the inventory, cart and order management to run your business.

Paloma partners with Stripe to take payments, including: All major credit cards, Apple pay, and payment plans including Affirm, Afterpay, and Klarna*

*Send us a note at hello@getpaloma.com to request payment plans for your shop.

If you collect taxes for your business, you can set the states you’d like to collect taxes in in your Paloma Settings. Paloma will apply the applicable state and local tax rate based on the customer’s zip code, with tax rates provided by TaxJar.

Shipping in Paloma can be done in a few ways:

• Set a default shipping rate, which gets applied to every order
• Set a free shipping minimum that applies at a specific order value
• Set added shipping rates on specific items (adding up with the default and any other item-specific rates in the customer's cart)
• Set a specific shipping rate on any customer's open cart

Pick the methods right for you, or mix and match!

We’d love to have you! When you sign up for Paloma you’ll be walked through:

• Connecting to your Instagram page
• Getting setup to take payments (with our partner, Stripe)
• Setting your store settings like fulfillment, shipping, and taxes
• Selecting your Paloma plan
• Optional: Connecting to Shippo for affordable labels, and automated tracking updates

That’s it! You’ll be ready to start selling in minutes.

To run a sale with Paloma you’ll need to upload the inventory. Our quick upload forms require only a Title, Price, Quantity and Keyword. To help speed up the process, items can be duplicated, and keywords can be generated automatically (using two letters from the title and the price to make a unique code).

Learn more about the setup →

Yes! Any Shop items in Paloma are displayed alongside the customer's cart when they say "Checkout", so you can surface more inventory and increase your order values.